Refund Policy

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Orders for perishable items such as flowers cannot be cancelled once an order has been placed.

By placing an order with us, you agree to receive marketing e-mails from us, you can unsubscribe from the link at the bottom of each e-mail at any time, or please e-mail us, and we will do this for you.

By clicking on the ‘Check Out’ button at the end of the order process, you are consenting to be bound by our ‘terms and conditions’ contained in these Terms and Conditions and appearing anywhere on the Morning Flower website. Submitting your order is subject to our acceptance of this offer. We will send an e-mail confirmation of your order details to advise that we are processing your order via the e-mail address you provide. We will not consider ourselves bound by a contract with you until we have issued this e-mail confirmation.

If you cancel and you have already paid for the goods, you will receive a full refund only for non-perishable products. If you have returned an item for a refund, please note that refunds may take 7-10 days for the refund amount to be shown on your bank statement.

In the unlikely event of supply difficulties, Morning Flower reserves the right to substitute any product with any other type of product of equal quality and value.

In the event that we are unable to supply any Morning Flower products or any substitute to you at all, we shall notify you as soon as possible and shall reimburse your payment in full no later than thirty (30) days after the intended date of delivery.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. All refunds require the relevant product(s) to be returned in the original packaging.

It is important to note that flowers are perishable products and we need to be informed of any problem with your order within one business days after the delivery date to give us the best chance of successfully resolving the issue. Although, we are proud to provide the best service condition for our clients, we reserve the right to refuse a refund or replacement if there are not sufficient reasons.

In the event of quality-related issues, we kindly request you to send us a digital picture of the delivered product clearly showing the problem and indicating your full details including date of purchase and order reference number where applicable plus your full name and address and contact details.

Refunds cannot be given for flowers that have died quickly, unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts, or failing to change the water and feeding will damage them. We include instructions and flower food with all our arrangements. All flowers should generally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in the bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature.

It is essential that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any problems within two (2) days of the delivery to give us the best chance of successfully resolving the issue.

In the extreme circumstances; neither us, nor the delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, the act of God, or industrial dispute or strike.