Shipping Policy and Courier Company

We now offer a delivery tracking service, and we are unable to control the delivery process. However, we will do whatever we can to rectify any problems caused by delayed delivery.

If the order is placed by 2 pm, it will arrive on the next working day: no Sunday and Bank holidays delivery. We aim to meet these timescales, but during busy periods ( Valentines Day, Mothers Day, Easter, Christmas, etc.) deliveries may take a little longer. Therefore, during peak periods, we may need to dispatch orders in 1 or 2 working days earlier than requested delivery date so they may arrive before or on the intended date.

All Orders have sent by First Class Royal Mail unless specified differently. Please note that orders placed Saturday, Sunday, and Monday will be delivered Tuesday. Please remember that tracked24 items are not guaranteed next day delivery. Whilst we expect 90% of our products to arrive the next working day, it may take longer to arrive, particularly during peak periods.

You must ensure the item is correctly addressed (including postcode) and ordered before our latest acceptance times. You can check that you have the correct postcode by using the Royal Mail’s handy postcode finder available at www.royalmail.com/find-a-postcode. To state the obvious, we are not responsible for the accuracy of the Royal Mail’s postcode finder. It is your responsibility to ensure that the delivery address you provide for any order you place is correct.

If the recipient is not at home/office, our carrier will leave the flowers in a safe place or with a neighbour leaving a card notifying of attempted delivery. We cannot accept responsibility if the intended recipient is no longer at that address.

Our Free Delivery service is throughout the UK, except for those addresses which considered to be insecure.

Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take longer.

Our haulier or we cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Sadly we are unable to deliver outside of the UK.